Reading time ( words)
With topic of “Who’s Your Customer,” the February issue of PCB007 Magazine has published and is now available for download.
Who is your customer? Isn’t it more than that person who buys something from you or your company? After all, aren’t the tables turned when you request something from that “customer”? Aren’t you then the customer? Find out what our experts think this month. The answers may surprise you!
Check it all out this month in PCB007 Magazine, now on the virtual newsstand and available for delivery in your e-mailbox each month by subscribing here.
You can also download the pdf version here for future reference.
This new book by Stephen Denning addresses the issue of change and adaptability like no other book I have read thus far…and I read a lot of business books! Centering on meeting the challenges of new and often changing business environments and how to meet them, the author’s focus on agility runs from the power of smaller teams that are focused on solving problems quickly while eschewing the normal bureaucratic road blocks that have been in place for decades.
Bob Burns, PRINTED CIRCUITS
One question that I hear fairly often, particularly after an initial quotation, is “Why is rigid-flex so expensive?” In this article, I’ll share with designers the cost drivers in rigid-flex relative to standard rigid boards and flex circuits with stiffeners. A typical rigid-flex PWB will cost about seven times the cost of the same design on a hard board, and two to three times an equivalent flex circuit with stiffeners.
No matter what business you are in, whether it be retail or B2B, you’re going to be able to benefit from everything in this book. It is without a doubt the best customer service training book on the market today.