RMAs: Negative Experience or Valuable Opportunity?


Reading time ( words)

Returned product is inevitable if you work in manufacturing. That does not imply that it is easy to address. No matter what the reason for the returned material, it disrupts the normal flow of the quality and manufacturing teams. An inspector must first review the defect and agree that it is indeed a defect. This seems like a simple task and can be if the material doesn’t match a customer specific requirement.

However, if the material must adhere to an industry-wide standard, such as an IPC standard in the circuit industry, it becomes a little more tedious. In most cases the manufacturer will be more familiar with the specification than their customer. Also, they are more likely to keep the latest revision of the requirements in their library. This can cause a situation where the customer has identified a reject that isn’t agreed upon when compared to the standard it was built to. Tedious indeed!

As well, there are other cases that have been witnessed by the author that create a lessthan-easy situation. For instance, if the customer sends back rejected material that wasn’t built by your company. This is typically easy to determine by company markings. Or they send back materials that have obviously been damaged by handling at their own facility. It complicates an already difficult process.

How does it happen?

In the flexible circuit industry (and any other industry, for that matter), there are times when all the material delivered to the customer fails to meet the specifications. This can happen for a number of reasons and typically depends on the final inspection process. Two common final inspection processes used are sampling and 100%. When a product utilizes the 100% inspection process, every part that is shipped to your customer will also have been inspected. A sampling process is intuitively a partial inspection, typically 10-25% of the total, and is used on products that have a long history of zero defects.

To read the full version of this article which originally appeared in the April 2018 issue of Flex007 Magazine, click here.

Share

Print


Suggested Items

Photonics Systems Looks to Expand Its PCB Capabilities

06/17/2019 | Barry Matties, I-Connect007
Pulsed-laser equipment manufacturer Photonics Systems looks to expand its capabilities to the PCB industry. Barry Matties sat down with Antonio Schmidt and Kurt Weber to talk about the company’s transition and the challenges they’ve faced thus far as they continue to build and extend their brand into a new market segment.

Quality by Design

06/14/2019 | Nolan Johnson, I-Connect007
The design team’s files and the accompanying documentation is the real-world implementation plan to turn the OEM’s concepts and marketing research into a viable, physical, competitive product. Unless manufacturing defies the build instructions from the designers, the product will only be as manufacturable as the design files themselves.

Orbotech Celebrates Success of Orbotech Diamond and Discusses Future Trends

05/31/2019 | Barry Matties, I-Connect007
At the recent CPCA Show in Shanghai, Orbotech celebrated having over 100 of their Orbotech Diamond™ direct imaging machines in the marketplace. Barry Matties caught up with Meny Gantz—VP of marketing for Orbotech’s PCB division—to talk about the drivers behind the success of Orbotech Diamond systems before turning the conversation toward the future and Industry 4.0.



Copyright © 2019 I-Connect007. All rights reserved.